Purple IPTV questions and answers
Quick answers on login, plans, devices, channels, sports and support.
Cannot find your answer? Message us. Start with "Purple IPTV". Support is in English only.
Getting started
What happens once I order?
We send your login to your order email, usually within 5 minutes to 3 hours. Add it to your player and start watching.
What will the login email contain?
Your Xtream Codes details and your M3U link.
The login email never arrived. What can I do?
Check your spam folder and wait up to 3 hours. If it is still missing, message us with your order email. Start with "Purple IPTV".
What does the free trial cover?
24 hours of access so you can check channels and on-demand titles on your own device. Request it through the form.
Does the free trial cost anything?
No. The 24-hour trial is free.
Which email address should I give when ordering?
Use an address you can open right now. Your login is sent there.
Plans and billing
What plan lengths can I buy?
1 month, 3 months, 6 months or 12 months.
Does the price cover one month or the full plan?
The full plan. For example, 3 months on 1 connection is $29 in total, which works out to $9.67 a month.
Is there a lifetime option?
No. Plans run 1, 3, 6 or 12 months.
How many connections do I need?
Count the screens that will watch at the same time, from 1 to 5.
Where can I see every price?
On the pricing page, which shows every plan for 1 to 5 connections.
Channels and titles
Do you have children's channels?
Yes. Kids is one of the channel categories.
Are international channels in the list?
Channels from many countries are in the list. Message us if you need a specific language or country.
How do I find out if a certain title is available?
Message us before you order, or use the 24-hour free trial to look for it yourself.
A channel is not in my list. What should I try?
Update your lists first. If it is still missing, message us with the channel name and your order email.
How do I update my lists?
Open your IPTV player's settings, find the option to refresh or reload playlists, and run it. Menu names vary by player.
Devices
Can I use it on a smart TV?
Yes, with a compatible IPTV player installed from your TV's app store.
Can I use it on an iPhone or iPad?
Yes, with a compatible IPTV player from the App Store.
Can I use it on a PC or Mac?
Yes. Windows and Mac work with a compatible IPTV player.
Can I use it on a Fire TV device?
Yes, with a compatible IPTV player installed on the device.
My TV is not smart. Can I still watch?
Yes. Connect a streaming device such as an Android or Fire TV box to the TV.
Is a MAG box required?
No. Common devices work without one.
Support and policies
A channel stopped working. What should I try?
Close and reopen your player, then update your lists. If it still fails, message us with the channel name.
Will it work while I am away from home?
You need an internet connection. Live sports and some channels depend on your region, so what you see may differ.
Where can I find the terms of service?
On the terms page.
Where can I read the privacy policy?
On the privacy page.
How do I raise a copyright concern?
Use the DMCA page and follow the steps there.
Where is the refund policy?
On the refund policy page. Every order has a 7-day refund.
Is there a page about Purple IPTV and apps with similar names?
Yes. The compare page explains what the names mean, and that we make no claim of any link to other companies.
Who reads my message?
A person on the support team, in English. Billing questions go to Contact@iptvcenter.online.
Still have a question?
Message us on WhatsApp, Telegram or email, or test Purple IPTV with the 24-hour free trial. 7-day refund on every order.
You are on purpleiptv.store — purple and iptv written as one word, ending .store.